At Elan Limousine Service, we value our affiliate partners and are committed to providing reliable, professional chauffeured transportation. To ensure consistent operations, vehicle availability, and fair allocation of committed resources, all affiliate reservations are subject to the following cancellation policy.

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By submitting, confirming, or maintaining a reservation with Elan Limousine Service, the affiliate acknowledges and agrees to this policy, the applicable service-specific terms, the confirmed reservation, and any expressly accepted written terms governing the service.

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1. Policy Applicability

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This policy applies to all confirmed affiliate reservations, regardless of billing method, invoicing schedule, or payment timing.

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Each reservation is evaluated independently and is subject to the cancellation requirements applicable to the specific service booked.

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Where expressly accepted written terms differ from this policy, those written terms control only within their stated scope.

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2. Standard Cancellation Requirement

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Unless a different cancellation requirement is stated in the confirmed reservation, applicable service-specific terms, or expressly accepted written agreement, affiliates must provide notice of cancellation at least twenty-four (24) hours prior to the scheduled pick-up time.

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Cancellation received at least 24 hours prior: No cancellation charge.

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Cancellation received less than 24 hours prior: Up to 100% of the confirmed reservation charges may be due and are non-refundable.

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Cancellation requirements may vary by service type, special event, high-demand date, vehicle commitment, or expressly accepted affiliate-specific terms.

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3. Service-Specific Cancellation Terms

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Certain services may have cancellation requirements or operational considerations specific to that service.

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Applicable service-specific cancellation terms may include:

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• Hourly & Point-to-Point Service

• IND Commercial Airport Service

• Private Aviation/FBO Service

• Special Events & High-Demand Dates

• Other services requiring dedicated vehicle or chauffeur commitments

 

The service-specific cancellation terms associated with the confirmed reservation are incorporated into and form part of this policy.

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If a service-specific term conflicts with a general provision of this policy, the service-specific term controls only for that service and circumstance.

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4. Late Cancellations, No-Shows & Day-of-Service Cancellations

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Late cancellations, passenger no-shows, abandoned trips, missed connections, and day-of-service cancellations may be charged up to 100% of the confirmed reservation charges and are non-refundable.

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Once a chauffeur and vehicle have been dispatched or committed to the service, cancellation, interruption, or non-use of the transportation does not automatically eliminate charges.

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If Elan Limousine Service or its chauffeur is positioned and available to perform the confirmed service, the reservation remains billable even if the passenger elects to use alternate transportation without timely notice to Elan Limousine Service.

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5. Airline-Related Cancellations & Disruptions

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Airline delays, cancellations, missed connections, diversions, schedule changes, or other airline-related disruptions do not automatically waive applicable cancellation charges.

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Elan Limousine Service will make reasonable efforts to accommodate verified airline-related changes when operationally possible and subject to vehicle and chauffeur availability.

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When sufficient notice is provided, Elan Limousine Service may adjust or reschedule service without penalty when reasonably possible.

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Once resources have been dispatched or materially committed, the reservation may remain fully or partially billable.

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Any courtesy credit or adjustment is at the discretion of Elan Limousine Service unless otherwise provided by expressly accepted written terms.

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6. Private Aviation/FBO Cancellations & Flight Changes

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Private aviation reservations require timely communication because aircraft schedules, tail numbers, call signs, departure times, arrival times, and FBO locations may change.

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The affiliate is responsible for providing accurate and current flight information and promptly communicating known schedule changes, cancellations, diversions, FBO changes, or alternate transportation arrangements.

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Elan Limousine Service will make reasonable efforts to monitor trackable aircraft information when available. Flight tracking is a supplemental operational tool and does not replace the affiliate's responsibility to communicate changes.

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Restricted, blocked, unavailable, inaccurate, or untrackable aircraft information does not relieve the affiliate of responsibility for the confirmed reservation.

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If the chauffeur arrives as scheduled and the aircraft arrives early, late, at another facility, is untrackable, or the passenger uses alternate transportation without notice, waiting time, extended service, cancellation, or other applicable charges may apply.

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7. Weather, Traffic & Force Majeure

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Weather, traffic, road conditions, security restrictions, airport or FBO conditions, government actions, public safety events, or other circumstances beyond the reasonable control of the affiliate or Elan Limousine Service do not automatically waive cancellation or service charges.

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When transportation can reasonably still be performed, the confirmed reservation remains in effect unless cancelled in accordance with the applicable cancellation terms.

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When service becomes legally or operationally impossible, Elan Limousine Service will evaluate the circumstances individually and determine whether rescheduling, a credit, adjustment, or other resolution is appropriate.

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Any exception is at the discretion of Elan Limousine Service unless otherwise required by applicable law or expressly accepted written terms.

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8. Extended Service Following Delays or Disruptions

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Operational delays do not automatically convert committed chauffeur or vehicle time into complimentary service.

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When a chauffeur and vehicle remain committed because of airline delays, aircraft delays, traffic, weather, security procedures, venue delays, passenger delays, or other circumstances outside Elan Limousine Service's control, applicable waiting time, overtime, extended-service, hourly, or additional charges may apply.

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Cancellation of the remaining portion of a service after the chauffeur or vehicle has already been committed does not automatically waive charges already incurred or reasonably attributable to that commitment.

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9. Multiple, Round-Trip & Multi-Leg Reservations

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Each confirmed reservation or service segment is subject to its own cancellation requirements unless expressly stated otherwise in writing.

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Cancellation of one reservation, leg, or segment does not automatically cancel or alter any other confirmed reservation.

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The affiliate is responsible for clearly identifying all reservations or service segments affected by a cancellation request.

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10. Special Events & High-Demand Dates

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Reservations associated with special events, major conventions, sporting events, concerts, weddings, proms, high-demand periods, holidays, or other dates requiring significant advance vehicle commitment may have enhanced minimums, deposits, cancellation restrictions, or non-refundable terms.

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These requirements will be communicated through the confirmed reservation, quote, service-specific terms, or other written agreement when applicable.

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Where a reservation is designated non-refundable, cancellation does not eliminate the amount due.

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11. Reservation Modifications

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Trip modifications are subject to availability and are not guaranteed.

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Significant changes to the date, time, service type, vehicle, routing, passenger requirements, airport/FBO, or service duration may be treated as a modification of the existing reservation or as a cancellation and new reservation when operationally necessary.

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Additional charges may apply when changes increase service time, mileage, waiting time, vehicle requirements, chauffeur commitment, or other operational costs.

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12. Cancellation Notice & Communication

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Cancellation requests must be communicated directly to Elan Limousine Service through an approved communication method.

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Messages sent to automated or outbound-only telephone numbers, chauffeur communication systems, third parties, or other channels not designated for reservation changes may not constitute valid cancellation notice.

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The affiliate remains responsible for confirming that Elan Limousine Service received and acknowledged the cancellation.

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The effective cancellation time is the time the cancellation is received by Elan Limousine Service through an approved communication channel.

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13. Refunds, Credits & Adjustments

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Amounts properly charged under this policy are non-refundable unless otherwise expressly agreed in writing.

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At management's discretion, Elan Limousine Service may issue a courtesy credit or adjustment when circumstances warrant.  

 

Courtesy credits:

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• Are non-refundable

• Have no cash value

• May be subject to an expiration date

• May be restricted to future affiliate reservations

• Do not constitute a waiver or modification of this policy

 

Issuance of a courtesy credit or adjustment in one circumstance does not establish a precedent for future reservations.

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14. Affiliate-Specific Written Terms

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Elan Limousine Service may expressly agree in writing to alternate cancellation requirements for an affiliate relationship, individual reservation, service type, program, event, or other defined circumstance.

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Any alternate terms must be expressly accepted by Elan Limousine Service.

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Past practices, verbal discussions, customary arrangements, or an affiliate's own cancellation policy do not modify Elan Limousine Service's cancellation requirements unless expressly accepted in writing.

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Alternate written terms control only within their stated scope. All remaining provisions of this policy continue to apply.

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15. Disputes

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Questions or disputes concerning cancellation charges should be submitted promptly in writing with the affiliate/company name, reservation or confirmation number when available, passenger name, and relevant trip information.

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A billing dispute does not automatically suspend payment obligations or invalidate otherwise applicable cancellation charges.

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Elan Limousine Service will review documented disputes in good faith based upon the confirmed reservation, communications, applicable service-specific terms, and circumstances of the service.

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16. Policy Enforcement

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Elan Limousine Service reserves the right to enforce this policy consistently as part of its affiliate operating standards.

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Repeated late cancellations, no-shows, payment disputes, communication failures, or other policy violations may result in changes to billing privileges, required prepayment, limitations on future reservations, or suspension of affiliate services.

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Failure by Elan Limousine Service to enforce a provision in one circumstance does not waive its right to enforce that provision in another circumstance.

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17. Relationship to Other Affiliate Terms

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This Affiliate Cancellation Policy is intended to operate together with the:

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Affiliate Booking & Operations Policy 2026.1
Applicable Service-Specific Affiliate Terms
Confirmed Reservation
Any expressly accepted Affiliate-Specific Written Terms

These documents are intended to operate together.

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Where expressly accepted written terms differ from a general provision, those written terms control only within their stated scope.

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Affiliate Cancellation Policy 2026.1
Last Updated: August 19, 2026