Welcome to Elan Limousine Service

Terms of Service (2025)

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​Disclaimer: The following terms are provided for general informational purposes only and do not constitute the full and binding agreement. Specific terms, conditions, and obligations may differ by service category or as stated in the executed contract between the parties.

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By using the Company services, you agree to the following Terms of Service. These Terms apply to all reservations, inquiries, and communications made through our website.

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1. Definitions

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Company: Elan Limousine Service.

Reservation – A confirmed booking for transportation services, which may include airport transfers, hourly service, point-to-point, special events, or affiliate service. 

Client/User: Individual or entity using the website to book services.

Reservation/Service: Scheduled vehicle service, including Hourly, Pickup, or Drop-Off.

Service Term: From agreed pickup time to agreed drop-off time.

Vehicle Class: Type of vehicle reserved, including sedan, SUV, stretch limousine, limo/party bus, or Sprinter, and associated rates.

Hourly Rate: Pricing based on vehicle class and duration of service, typically requiring a minimum number of hours per vehicle class as standard in the limousine and black car industry. Provides flexibility for multiple stops and extended service within the agreed hours.

Flat Rate: A fixed price for a Reservation based on standard industry pricing, covering a set pickup and drop-off time for a point-to-point service. Unlike an hourly rate, it provides a guaranteed cost but limits flexibility in duration and stops.

Extra Stop: Any additional stop requested by Client beyond the agreed route.

Wait Time – Additional time billed when passengers are not ready for pickup beyond the standard grace period (15 minutes for airport and local transfers unless otherwise stated). 

Overtime – Time billed in excess of the reserved service term, charged at the applicable hourly rate for the specific vehicle class. 

No Show – When a Client or party of or group of fails to appear at the designated pickup location within the allotted time or fails to make contact with the chauffeur or dispatch after the grace period. 

Deadhead Mileage: Mileage incurred by the contracted vehicle traveling from Company’s base to the pickup location and from the drop-off location back to Company’s base.

Surface Transportation Charge (STC):  10% Standard administrative and operational fee added to all Reservations covering scheduling, dispatch, maintenance, insurance, and general operations.

Gratuity – A 20% industry-standard service charge automatically added to all reservations and distributed to the chauffeur. 

Affiliate – A third-party service provider contracted by Elan Limousine Service to fulfill reservations under the same terms and service standards. 

Passenger Behavior Policy – Standards requiring clients and their parties to conduct themselves lawfully, respectfully, and safely during service. 

Force Majeure – Circumstances beyond the Company’s control (including but not limited to weather, accidents, mechanical failures, or road closures) that may delay or prevent service performance. 

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2. Payment Authorization

• All reservations made through the website require deposit or full payment via secure payment methods.

• Payment authorizes Company to charge the card on file or processed through secure online link.

• Full payment is required prior to the Reservation date.

• Payment links are time-sensitive; notify Company immediately if a link is not received.

 

3. Governing Law and Venue

This website and all transactions shall be governed by the laws of the State of Indiana. Any disputes will be resolved exclusively in state or federal courts located in Marion, Indiana.

 

4. Indemnification and Hold Harmless

By using the services from the Company, Client agrees to indemnify, defend, and hold harmless Company, its officers, employees, and drivers from all claims, damages, losses, fines, penalties, attorney fees, and costs arising from:

• Client’s or passengers’ actions, including alcohol or drug use, misconduct, or negligence.

• Violation of laws or regulations.

• Property damage or bodily injury caused during the reservation.

 

5. Limitation of Liability

• Company’s liability is limited to the amount paid under the reservation.

• Company shall not be liable for indirect, incidental, special, or consequential damages.

• Company is not responsible for delays or cancellations caused by weather, road conditions, construction, accidents, mechanical failure, or other events beyond its reasonable control.

 

6. Client Responsibility and Conduct

• Client is financially responsible for damages or additional cleaning costs.

• Client is the primary contact; no other passenger may amend or cancel the reservation.

• Client is responsible for conduct of all passengers, including minors and pets.

 

7. Alcohol, Drug Use, and Legal Responsibility

• Minors are prohibited from alcohol/drug consumption.

• Passengers 21+ bringing alcohol require a $250 non-refundable deposit, applied if no damage or illness occurs.

• Client is responsible for any fines, legal fees, or incidents related to alcohol or drug use.

• Company is not liable for incidents once alcohol leaves the vehicle.

 

8. Force Majeure

Company is not liable for delays or cancellations due to acts of God, natural disasters, strikes, riots, terrorism, pandemics, or other events beyond reasonable control.

 

9. Contract Termination by Driver

• Drivers may terminate reservation for misconduct including vulgar language, threatening behavior, or property damage.

• No refunds will be issued if termination occurs due to misconduct.

• Client remains responsible for full payment and any related damages.

 

10. Smoking and Vaping

Smoking or vaping of any kind is strictly prohibited in all vehicles.

 

11. Payment Methods and Mandatory Charges

Accepted: Visa, MasterCard, Discover, AmEx, Zelle, Apple Pay, Venmo (cash-equivalent), approved company checks, ACH.

Not Accepted: Debit cards, personal checks, or any other payment method not mentioned above.

Driver do not accept payment all reservations must be paid prior to service unless other wise approved.

 

Mandatory Charges:

• Gratuity: 20% of all Reservations.

• Surface Transportation Charge (STC): 10% of base rate.

 

12. Additional Fees

• Deadhead Mileage: Hourly services, calculated for contracted vehicle travel from Company’s base to pickup and from drop-off back to base.

• Extra Stops: $25 per stop (local area).

• Overtime/Wait Time: After 15-minute grace period, based on Vehicle Class. 

• Damage/Biohazard Cleanup: Actual costs plus downtime.

• Excessive Cleaning: Charged if vehicle requires deep cleaning before next use.

 

13. Deposits, Balances, and Cancellation

Deposits:

• Hourly or Pickup/Drop-Off: $100 non-refundable.

• Reservations less than $500: 20% deposit (of which $100 non-refundable).

• Reservations greater than $500: 50% deposit (of which $100 non-refundable).

 

Balance: Full payment due prior to Reservation.

 

Cancellations:

• Greater than 48-hour notice: 50% refund (of which $100 non-refundable).

• Less than 48-hour: No refund.

• Special Events: (Proms, Indy 500, Brickyard 400, Kentucky Derby) No refunds.

 

Refund Processing:

Credit card: up to 15 business days

Company check or ACH: up to 30 business days.

 

No-Show: Full Reservation charge plus any additional wait time, tolls, and parking.

 

14. Overtime / Extensions

• 15-minute grace period applies.

• Extensions to the reservation require approval within 30 minutes of original end time.  

• Unapproved extensions or failure to contact Company will result in vehicle departure at the scheduled end time. Vehicle will not return once released by Company to Driver. 

 

15. Items Left in Vehicle

Company is not responsible for items left behind. Items unclaimed after 24 hours may be discarded.

 

16. Maximum Occupancy

Vehicles must not exceed legal seating capacity.

 

17. Minors / Parent-Guardian Responsibilities

• Unaccompanied minors require signed consent. (I-Teen Promise) see that section to learn more

• Privacy divider in limousines or limo bus must remain open when only minors are on board.

• Parents/guardians are responsible for minor conduct and any related damages or cleaning fees.

 

18. Seat Belt / Car Seat Policy

• Seat belts must comply with Indiana law when seat belt is present.

• Clients are responsible for installing and securing child safety seats.

• Company does not provide or install car seats.  

• Failure to comply may result in fines billed to Client.  

• Company will store car seat for $25.00 for up to 5 days. After 5 days the daily rate will be $2.00 per day until picked up and will be billed as storage.  

 

19. Pet Policy

• Pets allowed if less than 25 lbs and contained.

• Larger pets require advance notice; SUV options may be available.

• Client responsible for seat protection, cleaning, or damage fees.

• Advance notice of traveling with pet will ensures proper accommodations and allergy considerations of drivers and or affiliates.  

 

20. Website Use

• Clients must provide accurate information when using the website.

• Unauthorized use or misuse of the website is prohibited.

• Company is not liable for technical issues, downtime, or errors on the website.

 

21. Entire Agreement / Severability / Waiver

• These Terms constitute the full agreement between Client and Company.

• Invalid provisions do not affect the remaining provisions.

• Failure to enforce any provision does not waive Company rights.

 

22. Electronic Authorization

Booking or confirmation through the website constitutes electronic acknowledgment of these Terms, equivalent to a signed agreement.

 

23. Agreement Acknowledgment

By using the Company services, Client confirms that they have read, understood, and agreed to all Terms of Service.

Thank you for choosing Elan Limousine Service. We are committed to providing a professional, comfortable, and safe travel experience.

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All info in our policy is subject to change with or without notice. This policy has been updated on November 19th 2025​