Luxury Limousine & Black Car Service in Indianapolis

(Hourly, Pickup & Drop-Off Services)

1. Agreement & Acceptance

By booking transportation services with Elan Limousine Service (“Company”), whether through our website, phone, email, or written communication, the Client agrees to the following Terms of Service.

These Terms apply to all Hourly, Pickup/Drop-Off, Event, and general transportation services unless otherwise stated in a separate executed agreement.

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2. Reservation Confirmation & Payment Authorization

A valid credit card is required to secure all reservations.

By providing payment information, the Client authorizes the Company to process charges in accordance with this agreement.

A 50% deposit is required to secure all Hourly and Pickup/Drop-Off reservations.

The remaining balance is due no later than 72 hours prior to the scheduled pickup time.

All reservations must be paid in full prior to vehicle dispatch unless otherwise approved in writing.

Drivers are not authorized to collect payment.

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3. Cancellation Policy

(Hourly & Pickup / Drop-Off Services)

Cancellation timeframes are calculated based on the scheduled pickup date and time listed on the reservation confirmation.

Standard Hourly & Sprinter Service

• Cancellations made 72 hours or more prior to scheduled pickup will result in forfeiture of the deposit only.

• Cancellations made less than 72 hours prior to scheduled pickup will be charged the full reservation minimum.

Vehicles reserved for hourly service are removed from availability and cannot typically be reassigned on short notice.

Special Events – Non-Refundable

Reservations for high-demand events including but not limited to:

• Proms
• Weddings
• Holidays
• Kentucky Derby
• Indy 500
• Brickyard 400
• New Year’s Eve

Are non-refundable once confirmed.

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4. After Vehicle Dispatch

Once a vehicle has been dispatched toward the pickup location:

• The reservation becomes non-refundable.
• Full charges will apply.

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5. No-Show Policy

A no-show includes:

• Failure to appear at the designated pickup location
• Failure to communicate within the required cancellation window
• Cancellation after vehicle dispatch

No-shows will be charged the full reservation amount plus any applicable wait time, tolls, parking, or operational charges.

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6. Overtime & Wait Time

A 15-minute grace period applies to standard pickup services unless otherwise stated.

After the grace period:

• Wait time will be billed at the applicable hourly rate for the reserved vehicle class.

Overtime beyond the reserved service term will be billed at the contracted hourly rate.

Unapproved extensions may result in vehicle departure at the scheduled end time.

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7. Mandatory Charges

The following charges apply to all reservations:

• 20% Gratuity (automatically added and distributed to the chauffeur)
• 10% Surface Transportation Charge (STC) covering dispatch, licensing, insurance, and administrative costs

Additional charges may include:

• Deadhead mileage (if applicable)
• Extra stops ($25 per additional stop unless hourly service)
• Parking, tolls, venue access fees
• Excessive cleaning or biohazard fees
• Damage repair or downtime fees

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8. Client Responsibility & Conduct

The Client is financially responsible for any damage caused by themselves or members of their party.

The Client is the sole authorized contact for the reservation. No other passenger may alter or cancel the reservation.

Unsafe, unlawful, or inappropriate behavior may result in immediate termination of service without refund.

Cleaning and damage fees may range from $250.00 to $1,000.00 or more depending on severity.

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9. Alcohol & Controlled Substances

Passengers 21 years or older may consume alcohol where legally permitted.

Minors are strictly prohibited from alcohol or controlled substance use.

The Client assumes full responsibility for any legal violations, fines, or damages arising from alcohol or substance use.

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10. Smoking & Vaping

Smoking or vaping of any kind is strictly prohibited in all vehicles.

Violations may result in cleaning fees and/or termination of service.

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11. Maximum Occupancy

Vehicles must not exceed legal seating capacity.

Violations may result in immediate termination of service without refund.

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12. Seat Belt & Child Safety Policy

Passengers must comply with Indiana seat belt laws.

Clients are responsible for providing and properly securing child safety seats.

The Company does not provide or install car seats.

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13. Pet Policy

Pets under 25 lbs must be properly contained.

Larger animals require advance notice.

Clients are responsible for any cleaning or damage caused by pets.

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14. Items Left in Vehicles

Elan Limousine Service is not responsible for personal items left in vehicles.

Unclaimed items may be discarded after 24 hours.

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15. Limitation of Liability

Company liability is limited to the amount paid for the reservation.

The Company is not liable for delays caused by weather, traffic, accidents, mechanical issues, road closures, or other events beyond reasonable control.

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16. Force Majeure

The Company is not liable for service interruptions caused by events beyond its control, including but not limited to acts of God, natural disasters, government actions, labor disputes, or public safety events.

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17. Governing Law

These Terms shall be governed by the laws of the State of Indiana.

Any disputes shall be resolved in courts located in Marion County, Indiana.

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18. Entire Agreement

These Terms constitute the entire agreement between Client and Company.

If any provision is deemed unenforceable, the remaining provisions remain in effect.

Failure to enforce any provision does not waive Company rights.

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19. Electronic Authorization

Booking confirmation through website, email, or payment submission constitutes electronic acceptance of these Terms and is legally binding.

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Elan Limousine Service reserves the right to modify these Terms at any time without notice.

Last Updated: February 2026