Terms of Service

(Hourly & Pickup / Drop-Off Services)

Disclaimer

The following terms are provided for general informational purposes only and do not constitute the full and binding agreement.

Specific terms, conditions, and obligations may differ by service category or as stated in the executed contract between the parties.

By using the Company services, you agree to the following Terms of Service. These Terms apply to all reservations, inquiries, and communications made through our website or phone.

1. Definitions

Company: Elan Limousine Service.

Reservation: A confirmed booking for transportation services, which may include hourly service, point-to-point, special events, or affiliate service.

Client/User: Individual or entity using the website or phone to book services.

Reservation/Service: Scheduled vehicle service, including Hourly, Pickup, or Drop-Off.

Service Term: From agreed pickup time to agreed drop-off time.

Vehicle Class: Type of vehicle reserved, including sedan, SUV, stretch limousine, limo/party bus, or Sprinter, and associated rates.

Hourly Rate: Pricing based on vehicle class and duration of service, typically requiring a minimum number of hours per vehicle class as standard in the limousine and black car industry. Provides flexibility for multiple stops and extended service within the agreed hours.

Flat Rate: A fixed price for a reservation based on standard industry pricing, covering a set pickup and drop-off time for a point-to-point service. Unlike an hourly rate, it provides a guaranteed cost but limits flexibility in duration and stops.

Extra Stop: Any additional stop requested by Client beyond the agreed route.

Wait Time: Additional time billed when Client and/or party are not ready for pickup beyond the standard grace period (15 minutes for local transfers unless otherwise stated).

Overtime: Time billed in excess of the reserved service term, charged at the applicable hourly rate for the specific vehicle class.

No Show: When a Client or party fails to appear at the designated pickup location within the allotted time or fails to make contact with the chauffeur or dispatch after the grace period.

Deadhead Mileage: Mileage incurred by the contracted vehicle traveling from Company’s base to the pickup location and from the drop-off location back to Company’s base.

Surface Transportation Charge (STC): 10% standard administrative and operational fee added to all reservations covering scheduling, dispatch, maintenance, insurance, and general operations.

Gratuity: A 20% industry-standard service charge automatically added to all reservations and distributed to the chauffeur.

Affiliate: A third-party service provider contracted by Elan Limousine Service to fulfill reservations under the same terms and service standards.

Passenger Behavior Policy: Standards requiring clients and their parties to conduct themselves lawfully, respectfully, and safely during service.

Force Majeure: Circumstances beyond the Company’s control (including but not limited to weather, accidents, mechanical failures, or road closures) that may delay or prevent service performance.

2. Payment Authorization

All reservations made through the website require a deposit or full payment via secure payment methods.

Payment authorizes Company to charge the card on file or processed through a secure online link.

Full payment is required prior to the reservation date unless otherwise stated.

Payment links are time-sensitive; notify Company immediately if a link is not received.

3. Governing Law and Venue

This website and all transactions shall be governed by the laws of the State of Indiana. Any disputes will be resolved exclusively in state or federal courts located in Marion County, Indiana.

4. Indemnification and Hold Harmless

By using the services from the Company, Client agrees to indemnify, defend, and hold harmless Company, its officers, employees, and drivers from all claims, damages, losses, fines, penalties, attorney fees, and costs arising from:

Client’s or passengers’ actions, including alcohol or drug use, misconduct, or negligence
Violation of laws or regulations
Property damage or bodily injury caused during the reservation

5. Limitation of Liability

Company’s liability is limited to the amount paid under the reservation.

Company shall not be liable for indirect, incidental, special, or consequential damages.

Company is not responsible for delays or cancellations caused by weather, road conditions, construction, accidents, mechanical failure, or other events beyond its reasonable control.

6. Client Responsibility and Conduct

Client is financially responsible for damages or additional cleaning costs.

Client is the primary contact; no other passenger may amend or cancel the reservation.

Client is responsible for conduct of all passengers, including minors and pets.

7. Alcohol, Drug Use, and Legal Responsibility

Minors are prohibited from alcohol or drug consumption.

Passengers 21+ bringing alcohol require a $250 non-refundable alcohol deposit, applied if no damage or illness occurs.

Client is responsible for any fines, legal fees, or incidents related to alcohol or drug use.

Company is not liable for incidents once alcohol leaves the vehicle.

8. Force Majeure

Company is not liable for delays or cancellations due to acts of God, natural disasters, strikes, riots, terrorism, pandemics, or other events beyond reasonable control.

9. Contract Termination by Driver

Drivers may terminate the reservation for misconduct including vulgar language, threatening behavior, or property damage.

No refunds will be issued if termination occurs due to misconduct.

Client remains responsible for full payment and any related damages.

10. Smoking and Vaping

Smoking or vaping of any kind is strictly prohibited in all vehicles.

11. Payment Methods and Mandatory Charges

Accepted: Visa, MasterCard, Discover, American Express, approved company checks, or ACH.

Not Accepted: Debit cards, personal checks, or any other payment method not mentioned above.

Drivers do not accept payment. All reservations must be paid prior to service unless otherwise approved.

Mandatory Charges:

Gratuity: 20%
Surface Transportation Charge (STC): 10% of base rate

12. Additional Fees

Deadhead mileage for contracted vehicle travel to pickup and return to base.

Extra stops: $25 per stop (local area).

Overtime and wait time billed after a 15-minute grace period based on vehicle class.

Damage or biohazard cleanup charged at actual cost plus downtime.

Excessive cleaning charged if vehicle requires deep cleaning before next use.

13. Deposits, Balances, and Cancellation

(Hourly & Pickup / Drop-Off Services Only)

Deposits

Hourly or Pickup/Drop-Off Services:
A $100 minimum deposit is required and is non-refundable.
Reservations under $500 may require a 25% deposit.
Reservations greater than $500 may require a 50% deposit.
Deposits are applied toward the total reservation balance.

If a reservation requires a 25% or 50% deposit, the non-refundable portion shall be limited to the $100 minimum deposit. Any refundable portion applies only to amounts paid above the non-refundable minimum and only if cancelled within the applicable cancellation window.

Balance

Full payment is due prior to the reservation date of service unless otherwise stated.

Cancellations

All cancellations must be submitted in writing to admin@elanlimousines.com.
Cancellations with greater than 48-hour notice may qualify for a refund less the $100 non-refundable minimum deposit.
Cancellations within 48 hours receive no refund.
Special events including weddings, holidays, proms, Kentucky Derby, Indy 500, and Brickyard 400 are non-refundable once confirmed.

Refund Processing

Credit card refunds: up to 15 business days
Company check or ACH refunds: up to 30 business days

No-Show

Full reservation charge applies plus any additional wait time, tolls, or parking.

14. Company Cancellation

Elan Limousine Service makes every reasonable effort to provide the reserved vehicle and chauffeur. In rare circumstances beyond the Company’s control, the Company may cancel, delay, substitute vehicles, or utilize approved affiliate providers due to safety, mechanical, weather, staffing, or force majeure events.

If service cannot be fulfilled, Company liability is limited to a refund of payments received.

15. Overtime / Extensions

A 15-minute grace period applies.

Extensions to the reservation require approval within 30 minutes of the original end time.

Unapproved extensions or failure to contact Company will result in vehicle departure at the scheduled end time. Vehicle will not return once released.

16. Items Left in Vehicle

Company is not responsible for items left behind.

Items unclaimed after 24 hours may be discarded.

17. Maximum Occupancy

Vehicles must not exceed legal seating capacity.

18. Minors / Parent-Guardian Responsibilities

Unaccompanied minors require signed consent. View I-Teen promise here

Privacy divider in limousines or limo buses must remain open when minors are onboard.

Parents or guardians listed on the contract are responsible for minor conduct and any related damages or cleaning fees.

19. Seat Belt / Car Seat Policy

Seat belts must comply with Indiana law when present.

Clients are responsible for installing and securing child safety seats.

Company does not provide or install car seats.

Car seat storage: $25 for up to 5 days; $2 per day thereafter.

20. Pet Policy

Pets under 25 lbs must be contained.

Larger pets require advance notice; SUV options may be available.

Client is responsible for seat protection, cleaning, or damage fees.

Advance notice ensures proper accommodations and allergy considerations.

To View Pet Policy select here.

21. Website Use

Clients must provide accurate information when using the website.

Unauthorized use or misuse of the website is prohibited.

Company is not liable for technical issues, downtime, or errors on the website.

22. Entire Agreement / Severability / Waiver

These Terms constitute the full agreement between Client and Company.

Invalid provisions do not affect the remaining provisions.

Failure to enforce any provision does not waive Company rights.

23. Electronic Authorization

Booking or confirmation through the website constitutes electronic acknowledgment of these Terms, equivalent to a signed agreement.

24. Agreement Acknowledgment

By using the Company services, Client confirms that they have read, understood, and agreed to all Terms of Service.

Indy Airport Terms of Service

Return to Home

Private Airport Terms of Service

Menu Page