Our Contract Agreement:
Elan Limousine Service, LLC is NOT liable for results from delays in the event of mechanical break-down while on a contracted reservation.
Elan Limousine Service, LLC is NOT responsible for delays or trip terminations due to weather or unsafe road conditions.
Financial Liability: (You) the Client assume full financial liability for any damage to our vehicle caused during this contract by (You) the Client or any member of Clients party.
Fines and Fees: Fees from $250.00 up to $1,000.00 plus all court cost will be solely the responsibility of (You) the Client. Fees from $500.00 to $1,000.00 will be assessed if (You) the Client or anyone in Clients party vomits or has any gastro intestinal or urinary accidents or incidents. This assessment has been added due to the Bio-Hazard clean-up which would be required and time vehicle would be out of commission to allow for such clean up and or repairs.
Alcohol and Drug use: Under-age alcohol consumption and or drug use are prohibited by law and by the terms or this contract. If (You) the Client that is over 21 or anyone in Clients party that is over 21 is to bring alcohol on board any of our vehicles a $250.00 deposit will be required. Deposit is refunded or put towards the total bill if no damage has occurred or anyone has been sick while in our vehicles. (Contracted Client will pay for any additional fines or fee when applicable by law).
Contract Termination: Our Chauffeur has the right to terminate this contract at any time if there is a blatant indiscretion on the part of (You) the Client and or anyone in (You) the Clients party.
SMOKING POLICY: Smoking of any kind is NOT permitted at any time in any of our vehicles. This goes for any vaping products as well.
Credit Card & Fees: We will gladly accept all major credit cards and will take them over the phone. We can even send a link to where you can enter and pay for your reservation discreetly. When giving your credit card to us over the phone or via link you are acknowledging your approval for us to process your credit card to the terms of this contract along with any additional fees that may be added or occurred. We do charge a 5% credit card fee for all credit card reservations.
Overtime: Overtime charges will apply after the first 15 minutes of prearranged end time has expired. If (You) the Client haven’t made arrangements or have received approval for extending your limousine contract with us and the contract ends at the prearranged time the vehicle will leave, and we will not be responsible for (You) the Client nor anyone in (You) the Clients party. Nor will we be responsible for any items left in the vehicle. (You) the Client will need to make arrangements to retrieve any left items with in 24 hours of the expired contract time other wise we will have them discarded. If (You) the Client have made arrangements to extend your limousine contract with us then we will bill the additional per hour plus gratuity and any additional applicable fees that may occur such as waiting times or parking.
Elan Limousine Service, LLC is not responsible for articles left in our vehicles.
Maximum Occupancy: Our vehicles may not be loaded beyond seating capacity. NO EXCEPTIONS! This is law and regulated by our insurance.
Deposits, Balance Due and Cancellations: Balance for prearranged time must be paid in full prior to this contract agreement. If (You) the Client must cancel your reservation with us and we haven't processed your credit card for a deposit or the total reservation amount then there will be no cancellation fee billed as long as the car hasn't been dispatched as per contracted reservation date and time. If we have collected a deposit and you cancel 8 days or more prior to reservation date then you will be refunded 50% of deposit. If (You) the Client cancel 7 days or less then you forfeit your deposit. If we have billed your credit card the total amount due on the reservation and (You) the Client cancel 48 hours or more to the reservation you will be refunded 50% of the total bill. If you cancel 47 hours or less then no refund will be issued.
Deposits & Refunds: on $500.00 or less will require 20% down and on $501.00 or more will require 50% down with remaining balance to be paid in full 7 days prior or with-in 24 hours of scheduled reservation and adhere to cancellation policies. Please allow up to 15 business days for refunds to be refunded to your credit card or if by check up to 30 days for refund to be issued.
No Show or Cancellation: If we show up and (You) the Client is a "No Show" or " A Cancel upon Arrival" reservation at the airport or any Pre-arranged pick up location and (You) the Client haven't contacted us prior to our vehicles being dispatched then (You) the Client will be billed the entire amount of the contracted reservation plus any additional wait time, tolls or parking fees.
Minors: Parents your signature is required for all minor passengers that are not being accompanied by an adult in any of our vehicles. You are releasing Elan Limousine Service, LLC of any liability for actions of minors while in our vehicles. The privacy divider must remain open at all times while there are only minors in any of our limousines.
Elan Limousine Account Holders: You are subjected to all the same terms and conditions of this contract as stated above and below even though you may access your reservations with us and accounts via our online portal.
Seat Belts: Elan Limousine Service, LLC will respect and adhere to the current "Indiana Seat Belt Law" All Clients transported by Elan Limousine Service, LLC will be required to correctly use a seat belt if a seat belt is present. If a Client has infants in car seats it will be the Clients responsibility to ensure the car seat is securely fasten in the vehicle. If any Client fails to use the safety precautions addressed herein or do not secure or have infants in required and approved car seat. The Client or Clients party will not hold Elan Limousine Service, LLC nor any of the companies’ employees, chauffeurs, office staff, contractors and or owners responsible for any fines or injury caused by the Client and or Clients failure to comply with the law.
In the event that Elan Limousine Service, LLC receives a fine for the Client or Clients lack of complying with the seat belt law, the cost of the fine will be billed to the Client.
**Any questions please call us at: (317) 918-1660**