Our Terms of Service

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Liability Disclaimer

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Elan Limousine Service will NOT be liable for any delays that may occur due to mechanical breakdowns during the contracted reservation. We are not responsible for any unforeseen issues, including lighting, radio, TV, electrical, or non-electrical components during the reservation period.

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​Elan Limousine Service will NOT be liable for any prior damage or broken parts of vehicles in our fleet that require extensive repairs or are beyond normal wear and tear due to age or natural causes. This includes vehicles contracted from affiliates or external sources to accommodate your transportation.

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Elan Limousine Service will NOT issue any refunds for unforeseen issues or mishaps that are beyond our control. A reservation is non-refundable once completed without any mechanical delays or missed destinations.

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​If a major issue arises, we will act swiftly to minimize delays and ensure you reach your destination safely.

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​Elan Limousine Service will NOT be liable for any delays or cancellations of the trip due to weather conditions, unsafe road conditions, road construction, accidents, or any other unforeseen circumstances, including acts of nature, which may occur during the contracted reservation.

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​ Liability and

Responsibility Clause

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 (You), the client will be financially responsible for any damage to the vehicle during the contract term, caused by (You) the client or any member in (Your) group. (You), the client is the sole person with whom Elan Limousine Service and our driver will communicate and be accountable under this contract with. Unless otherwise specified, no member of (Your) group may instruct our driver to alter, cancel, or make any changes to the contracted reservation without prior approval from (You) the client. (You), the client will be responsible for all actions and behavior of members from (Your) group while under this contracted reservation.

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Client Responsibility for

Fees and Clean-Up

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 Fees range from $250.00 to $1,000.00 or higher, in addition to any applicable court costs will be the sole responsibility of (You), the client. If (You) or any member in (Your) group experiences any gastrointestinal or urinary accidents that go onto the seats or floor or other areas in our vehicle, or vomits inside or vomits on the outside of our vehicle resulting in a bio-hazard situation, (You) the client will financially be responsible for the cost of clean-up. This includes any down time in which the vehicle is out of commission for cleaning or repairs due to such incidents.

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Alcohol Consumption, Drug Use,

and Liability Terms

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According to the law and this agreement, minors are not allowed to consume alcohol or use drugs.

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If (You) the client, or any member in (Your) group who is over 21, and brings alcohol into any of our vehicles, a non-refundable $250.00 deposit will be required. This deposit will be applied toward the total bill if no damage occurs, and no one gets sick while in any of our vehicles. (You) the client will also be responsible for any fines or legal fees incurred in relation to alcohol possession or consumption as stated below.

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​Once (You) the client or any member of (Your) group exits our vehicle with alcohol in their possession, Elan Limousine Service assumes no liability for any incidents, injuries, altercations, or legal issues that may occur. All alcohol should always remain in the vehicle. If any member of (Your) group or (You) the client falls, gets injured, gets into an altercation, or is arrested after exiting our vehicle, Elan Limousine Service will NOT be held responsible. (You) the client will be fully responsible for any damages, legal costs, or fines arising from such incidents.

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Contract Termination

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• Drivers Right to Terminate:

• Our drivers can terminate this contracted reservation immediately if there is a serious breach (indiscretion) by (You) the client or any member in (Your) group. 

• No Refund:

• If the contract is terminated for any such reason, there will be no refund, and (You) the client will still be responsible for the full payment of the reservation. 

• Legal Responsibility:

• If the termination of this contracted reservation results in legal action (You) the client will be liable for any legal costs, as well as any revenue losses, if the vehicle is damaged or if our driver is injured due to the indiscretion. 

• Examples of Indiscretions:

• Actions that are blatant indiscretions which will not be tolerated, and they are:

• Vulgar language, rudeness, disrespect, vehicle damage, and threats.

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SMOKING POLICY

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Smoking of any kind, including the use of vaping products, is strictly prohibited in all of our vehicles at all times. This policy is in place to ensure the comfort and safety of all passengers and our drivers.

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Credit Cards and

Processing Fees

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We gladly accept the following payment methods

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• Visa, MasterCard, Discover, and American Express.

• Zelle, Apple Pay, and Venmo (for cash payments).

 

Please Note

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• We do not accept personal checks.

• Only the payment methods listed above are permitted.

• Our drivers do not carry cash and will not be responsible for accepting payments. 

 

Credit Card Payments

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If (You) the client wishes to pay by credit card, you may do so over the phone, or we can send you a secured payment link for you to enter and pay for your reservation discreetly. By providing your credit card information over the phone you acknowledge your approval for us to process your payment according to the terms of this contract.

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Processing Fee for all Credit Card Payments

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A 5% processing fee will be applied to all reservations. (Will not be applied if paid via a cash payment)

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Overtime Policy

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Overtime charges will apply after the first 15 minutes beyond your scheduled reservation end time.

If (You) the client, do not contact your driver or receive prior approval from our office to extend the reservation, the vehicle will depart at the prearranged end time.

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Elan Limousine Service will NOT be responsible for (You) the client or any member in (Your) group once the vehicle leaves, as it may be reserved for another contracted time slot.

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To extend the reservation, please contact us to confirm availability. Availability is also at the discretion of your driver to ensure they are not in conflict with being committed to anything after your original set end time.

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Any overtime must be approved by our office and validated with a signature within 15 minutes of the set end time.

After the vehicle departs, Elan Limousine Service will NOT be liable for any items left behind. (You) the client must retrieve any lost items within 24 hours; otherwise, they will be discarded.

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If (You) the client extends your reservation, additional charges will apply based on the vehicle class’s hourly rate, gratuity, and any applicable fees (e.g., waiting times or parking).

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Liability Disclaimer for

Items Left in Vehicles

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Elan Limousine Service will NOT be responsible or liable for any articles or items left in our vehicles. All items will be discarded within 24 hours after the vehicle has been returned to our office. If you believe you have left an item behind, please contact us immediately to arrange for its retrieval.

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Maximum Occupancy

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Our vehicles must not be loaded beyond their seating capacity. This is a strict policy that is both a legal requirement and a regulation set by our insurance provider. There are no exceptions to this rule. Adherence is mandatory for safety and compliance.

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Parent/Guardian Agreement

for minor passengers

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For any minor passengers not accompanied by an adult, a parent or guardian signature will be required prior to travelling in any of our vehicles. By signing, you are releasing Elan Limousine Service from any liability for the actions of minors while they are in our vehicles.

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Safety and Supervision

• The privacy divider must remain open when only minors are present in the vehicle.

• We reserve the right to inspect all bags and personal items brought on board to ensure safety and compliance with our policies. 

• Our drivers are trained professionals, and we are committed to ensuring your children are in safe and trustworthy hands. 

 

Prohibited Items and Behavior

• We do not permit any illegal substances in our vehicles.

• We reserve the right to refuse food and beverages that may cause a significant mess.

 

Clean-Up Responsibility

• Please be aware that any additional or excessive clean-up due to your minor children’s behavior will be (You) the client’s responsibility and will be billed in accordance to how excessive the clean-up and time vehicle is out of service.

 

Elan Limousine Account Holders

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• Adherence to Terms and Conditions

All account holders are subject to the same terms and conditions outlined in the contract, even when making reservations through an online portal.

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• Cancellation Policy

If you cancel a reservation, you are still required to follow the policy outlined in the contract, which includes fees for cancellations.

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• Late Cancellations

If you cancel a reservation less than 12 hours before the scheduled pick-up time, you will be charged the full amount due for the reservation.

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• Credit Card and Signature Requirement

Account holders must have a credit card on file (with no exceptions), as well as a signed agreement on file.

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Liability and Responsibility

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(You), the client acknowledges that (You) are fully responsible for (You) and any members in (Your) group during the term of the contract. In the event that we receive complaints regarding (You) the client or any members of (Your) group, we reserve the right to release (You) the client's name and contact information to the party or parties filing the complaint.

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Furthermore, we retain the right to cancel the contracted reservation if any situation arises that we deem unsafe, whether it poses a risk to our driver, vehicle, or anyone else involved. If a complaint results in a stop or any action taken during the contracted service. (You), the client will be held financially responsible for any associated costs.

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(You), the client should refrain from trespassing on private property and from littering or disposing of any items outside of our vehicles at any time. Any violation of these guidelines may result in the termination of the contract with Elan Limousine Service. Elan Limousine Service will be released from any liability, and (You), the client will bear complete financial responsibility for any additional costs incurred as a result.

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Seat Belts

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This policy statement from Elan Limousine Service provides clear guidelines regarding the use of seat belts and car seats during transportation.

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• Seat Belt Use

Clients must use a seat belt when present in the vehicle, in accordance with Indiana Seat Belt Law.

• Infant Car Seats

It will be (You), the clients responsibility for ensuring that (Your) infant car seats are properly secured in the vehicle. Elan Limousine Service will NOT provide car seats due to insurance restrictions, nor will Elan Limousine Service be liable for any issues arising from non-compliance.

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• Liability for Fines

If (You) the client or anyone in (Your) party does not follow the law regarding seat belts or car seats, (You), the client will be responsible for any fines or injuries that occur as a result, and Elan Limousine Service will NOT be held accountable.

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• Responsibility for Fines

If Elan Limousine Service receives a fine due to the client’s failure to comply with seat belt laws, (You), the client will be billed for the fine.

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It is important for clients to ensure their compliance with these safety protocols to avoid any inconvenience or additional charges.

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Pet Policy

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Elan Limousine Service warmly welcomes your pet, whether it is a member of your family, a service animal, or a comfort pet. For the comfort and safety of all passengers, we ask that your pet be in a carrier, and that it weighs no more than 25 lbs.

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For Larger Pets

If your pet is a service or comfort animal and exceeds 25 lbs., or if it is not in a carrier, please inform us prior to booking so we can check availability. If we can accommodate your larger pet, we will arrange for a large SUV for your transportation with us. If we cannot accommodate your pet, we will reach out to our affiliate partners to see if they can help with a vehicle, they may have available, and you would then need to adhere to their pet policies, including any additional charges.

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Pet Safety and Vehicle Care

• All pets should ideally be in a carrier or crate to ensure their safety and comfort. This also makes it easier for our drivers to assist in loading and unloading. 

• We prefer your pets to be in a carrier or crate to avoid any potential damage to our vehicles, especially our leather seats. If your pet is not in a carrier or crate, please ensure that a towel or some sort of seat protector is placed down prior to your pet entering the vehicle to protect the seats. 

• If your pet sheds heavily or drools, additional cleaning fees may apply, as well as downtime charges for vehicle cleaning. 

• Should your pet have an accident in our vehicle, you will be responsible for any associated cleaning and out-of-service time fees.

 

Driver and Passenger Comfort

To ensure a pleasant experience for everyone, please let us know if you'll be traveling with a pet. This will help us avoid any potential issues, such as allergies that any of our drivers may have.

We will do our best to assign a driver who does not have any allergies to your pet.

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By following these guidelines, we can provide a safe and comfortable ride for both you and your furry companion!

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