Welcome to Elan Limousine Service 

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Private Airport / FBO Terms of Service Agreement 

(Applicable to All Private Airport Reservations and FBO Services) 

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Disclaimer: The following terms are provided for general informational purposes only and do not constitute the full and binding agreement. Specific terms, conditions, and obligations may differ by service category or as stated in the executed contract between the parties.

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1. Definitions 

Client – The individual, group, or organization booking transportation services with Elan Limousine Service (“the Company”). 

Reservation – A confirmed booking for transportation services, including private airport transfers, FBO service, hourly service, point-to-point trips, or affiliate service. 

Service Term – The contracted service period beginning at the agreed pickup time and ending at the agreed drop-off time. 

Deadhead Mileage – The contracted travel distance from Elan Limousine Service’s base to the pickup location and from the final drop-off back to base. 

Flat Rate – A fixed price covering a specific route or transfer between two points within an agreed pickup and drop-off time, offering limited flexibility compared to hourly reservations. 

Hourly Service – Transportation billed by the hour, generally requiring a minimum number of hours depending on vehicle class, offering flexibility for multiple stops or itinerary changes. 

Vehicle Class – The category of vehicle reserved, including Sedan, SUV, Stretch Limousine, Sprinter Van, Party Bus, Mini Coach, or Motor Coach. Minimums, rates, and passenger capacity vary by class. 

STC (Surface Transportation Charge) – A 10% administrative and operational fee applied to the base fare to cover dispatching, insurance, regulatory compliance, licensing, and administrative costs. 

Gratuity – A 20% industry-standard service charge automatically added to all reservations and distributed to the chauffeur. 

Wait Time – Additional time billed when passengers are not ready for pickup beyond the standard grace period (15 minutes for private airport/FBO transfers unless otherwise stated). 

Overtime – Time billed in excess of the reserved service term, charged at the applicable hourly rate for the specific vehicle class. 

No Show – When a Client fails to appear at the designated pickup location within the allotted time or fails to make contact with the chauffeur or dispatch after the grace period. 

Affiliate – A third-party service provider contracted by Elan Limousine Service to fulfill reservations under the same terms and service standards. 

Passenger Behavior Policy – Standards requiring clients and their parties to conduct themselves lawfully, respectfully, and safely during service. 

Biohazard Fee – A fee assessed for cleaning or sanitizing required due to bodily fluids, excessive spills, or other hazardous materials that render the vehicle temporarily out of service. 

Force Majeure – Circumstances beyond the Company’s control (including but not limited to weather, accidents, mechanical failures, or road closures) that may delay or prevent service performance. 

2. Payment Authorization and Reservation Confirmation 

By replying to this email, providing payment information by phone, or via the website, you authorize Elan Limousine Service to process your deposit or full payment as agreed. 

Payment links are time-sensitive and may be reissued upon request. 
Invoices will include a secure payment link unless your card is already on file. In that case, payment will be processed to the card on file unless alternate arrangements (e.g., ACH payments) are made. 

All reservations must be paid in full prior to the date of service. 

Accepted Payment Methods: 

Major Credit Cards: Visa, MasterCard, Discover, American Express 

Digital Payments: Zelle, Apple Pay, Venmo (for cash-equivalent payments only) 

Not Accepted: Personal checks, debit cards, or any other unlisted payment methods. 
Drivers are not permitted to accept payments. 

3. Liability Disclaimer 

Elan Limousine Service is not liable for delays or issues resulting from: 

Mechanical breakdowns 

Weather, unsafe road conditions, or acts of nature 

Accidents, traffic delays, or road construction 

Malfunctioning lighting, radio, TV, or other electrical/non-electrical components 

Pre-existing vehicle damage, wear, or affiliate use 

No refunds will be issued for events beyond the Company’s control. In the event of a major issue, the Company will act promptly to minimize delays and ensure passenger safety. 

4. Client Liability and Responsibility 

The Client is financially responsible for all damage caused by themselves or any members of their group during the reservation. 

You are the sole authorized contact for the reservation; no other party may alter, cancel, or modify the reservation without your consent. 

You are also responsible for the behavior of all passengers in your party. 

5. Clean-Up and Damage Fees 

Cleaning and repair fees range from $250.00 to $1,000.00 or more, depending on damage severity, plus any applicable court costs. 

Biohazard incidents (vomiting, gastrointestinal/urinary accidents, etc.) will result in additional cleaning and downtime fees, for which the Client is fully responsible. 

6. Smoking Policy 

Smoking or vaping is strictly prohibited in all vehicles. Violations may result in immediate termination of service and assessment of cleaning fees. 

7. Mandatory Charges 

Gratuity: 20% added automatically to all reservations. 

STC: 10% of base rate to cover administrative and operational costs. 

Additional Charges May Include: 

Deadhead Mileage: Travel from/to our base for airport/FBO pickup and drop-off. 

Extra Stops: $25 per additional stop. (Not already scheduled or is not contracted hourly) 

Damage/Replacement Fees: Based on repair or replacement cost. 

Excessive Clean-Up / Biohazard Fees: Applied if vehicle requires deep cleaning or downtime. 

Overtime/Wait Time: After a 15-minute grace period, billed based on vehicle class or hourly rate. (Applies to hourly and Pickup and Drop off Services. See airport wait times) 

8. Items Left in Vehicles 

Elan Limousine Service is not responsible for items left in vehicles. 
Unclaimed items will be discarded within 24 hours. Contact the office immediately if you left an item behind. 

9. Maximum Occupancy 

Vehicles must not exceed legal seating capacity. Violations may result in immediate termination of service without refund. 

10. Private Airport / FBO Reservation Policies 

10.1 Deposit Requirement: $50 non-refundable deposit required. 
Balance must be paid in full at least 24 hours before service. 

10.2 Cancellation Policy: 

Credit may be issued for future use if canceled more than 24 hours in advance due to weather/unforeseen circumstances. (Applies to account holders only) 

Less than 24 hours’ notice for non-weather reasons: full charge. 

No refunds for cancellations after dispatch or no-shows. 

10.3 Client Responsibility for Flight Updates: 
Clients must notify dispatch of flight changes, delays, cancellations, and tail numbers. 
Failure to update may result in additional wait time charges. 

10.4 Wait Time: 15-minute grace period following flight arrival; thereafter, wait time fees apply. 

10.5 Account Holders: Subject to same cancellation/no-show policies. Credit card and signature required on file. 

10.6 No-Show / Cancellation Upon Arrival: Full reservation and applicable fees charged if client fails to appear or cancels after vehicle dispatch. 

10.7 Minimum Hours: All private airport/FBO services are billed with a 2-hour minimum per vehicle, regardless of flight duration. (Deadhead mileage may be added for distance of travel) 

11. Conduct, Liability, and Responsibility 

Clients are fully responsible for the actions of themselves and their group. 
Elan Limousine Service may cancel or terminate service if any unsafe or unlawful condition arises. 
Trespassing, littering, or inappropriate behavior may result in termination of service and full billing. 

12. Seat Belt and Child Safety Policy 

All passengers must comply with Indiana seat belt laws. 
Clients must provide and properly secure child/infant car seats. 

Storage: $15 for up to 5 days, $2 per additional day. Advance notice required. 
Clients are responsible for fines or injuries from non-compliance. 

13. Pet Policy 

Small pets (less than 25 lbs.) allowed in carriers. 
For larger animals, notify us prior to booking. SUV accommodations or affiliate referrals may be provided. 

Clients are responsible for protecting vehicle interiors; excessive shedding, drooling, or accidents may result in additional cleaning/downtime fees. 

Also, we must know if you will be traveling with a pet to ensure we don’t assign a driver that may have a pet allergy.   

Thank you for choosing Elan Limousine Service. 
We value your business and look forward to providing safe, reliable, and professional private airport transportation. 

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All info in our policy is subject to change with or without notice. This policy has been updated on November 19th 2025