Private Airport Terms of Service

(Applicable to All Private Aviation, FBO, and Plane-Side Pickup Services)

1. Reservation Confirmation & Payment Authorization

A valid credit card is required to secure all Private Airport / FBO reservations.

By providing payment information via phone, email, website, or secure payment link, the Client authorizes Elan Limousine Service to charge the card on file in accordance with this agreement.

All reservations must be paid in full prior to vehicle dispatch unless prior written approval has been granted for corporate account billing.

For approved account holders, invoices may be issued following completion of service; however, the cancellation and no-show policies remain fully enforceable and charges may be processed to the card on file if necessary.

Drivers are not authorized to collect payment.

2. Minimum Billing Requirement

All Private Airport / FBO services are subject to a 2-hour minimum billing requirement per vehicle, regardless of flight duration.

Deadhead mileage or repositioning charges may apply depending on pickup or drop-off location.

3. Cancellation Policy

Cancellation timeframes are calculated based on the scheduled pickup date and time listed on the reservation confirmation.

• Cancellations made 48 hours or more prior to scheduled pickup will incur loss of deposit only (if applicable).

• Cancellations made less than 48 hours prior to scheduled pickup will be charged the full reservation minimum.

Due to the nature of private aviation scheduling and vehicle positioning, vehicles are removed from availability and cannot typically be reassigned on short notice.

4. After Vehicle Dispatch

Once a vehicle has been dispatched toward the airport or FBO facility:

• The reservation becomes non-refundable.
• Full minimum charges will apply.
• Any applicable wait time, parking, ramp access, or operational fees incurred will be billed.

5. Flight Cancellations – Weather or Operational Disruption

If a flight is officially canceled due to weather or operational circumstances:

• Client must notify dispatch immediately.
• A credit will be issued for the amount paid.
• Credits must be used within 90 days of the original reservation date.

Flight delays, schedule changes, reroutes, aircraft substitutions, or missed connections do not qualify as cancellations.

6. Client Responsibility for Flight Information

Clients are responsible for providing accurate:

• Arrival and departure details
• Tail number information
• Updates regarding delays or aircraft changes

Failure to provide timely updates may result in additional wait time, repositioning, or operational charges.

7. Wait Time & Standby

Private Aviation service includes a 15-minute grace period following confirmed aircraft arrival.

After the grace period, wait time will be billed at the applicable hourly rate for the reserved vehicle class.

For early arrivals without prior notice, wait time begins upon aircraft landing.

8. No-Show Policy

A no-show includes:

• Failure to arrive at the designated pickup location
• Cancellation after dispatch
• Failure to provide accurate or updated flight information
• Failure to communicate within the required cancellation window

No-shows will be charged the full reservation minimum plus any applicable operational fees.

9. Mandatory Charges

The following charges apply to all Private Aviation reservations:

• 20% Gratuity (automatically added and distributed to the chauffeur)
• 10% Surface Transportation Charge (STC) covering dispatch, insurance, regulatory compliance, and administrative costs

Additional charges may include:

• Deadhead mileage (when applicable)
• Ramp or airport access fees
• Parking fees
• Overtime or extended standby
• Damage or excessive cleaning fees

10. Liability & Force Majeure

Elan Limousine Service is not liable for delays or service interruptions caused by circumstances beyond its control, including but not limited to:

• Weather conditions
• Aircraft delays
• Air traffic control issues
• Road closures
• Accidents
• Mechanical failures
• Acts of nature

In such cases, the Company will make reasonable efforts to minimize disruption and ensure passenger safety.

11. Client Conduct & Responsibility

The Client is financially responsible for any damage caused by themselves or members of their party.

Unsafe, unlawful, or inappropriate conduct may result in immediate termination of service without refund.

Cleaning or biohazard incidents may result in additional charges ranging from $250.00 to $1,000.00 or more, depending on severity.

12. Maximum Occupancy & Safety

Vehicles must not exceed legal seating capacity.

All passengers must comply with Indiana seat belt laws.

Child safety seats must be provided and properly secured by the Client.

13. Account Holders

Approved account holders remain subject to all cancellation, dispatch, and no-show policies.

A valid credit card must remain on file at all times.

Failure to remit payment within agreed invoice terms may result in suspension of account privileges.

Elan Limousine Service reserves the right to modify policies at any time without notice.

Last Updated: February 2026

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