Private Airport

Deposit, Cancellation

and Refund Policies

 

1. Deposit Requirement

• A $50 non-refundable deposit is required to secure a reservation.

• If only the deposit is paid, the full balance must be paid 1 day prior to the scheduled reservation.

 

2. Cancellation Policy

• More than 24 hours notice: You’ll receive credit toward a rescheduled flight if the cancellation is due to weather or unforeseen circumstances.

• Less than 24 hours notice (except for weather or unforeseen circumstances): No refunds will be issued.

• After vehicle dispatch: No refunds for cancellations or no-shows.

 

3. Late Cancellation (Non-Weather Related)

• If cancellation occurs less than 24 hours prior for non-weather-related reasons, the full reservation amount will be billed to the card on file.

 

4. Client Responsibility for Flight Updates

• You are responsible for updating the dispatch office on any flight changes, delays, cancellations, or tail number updates.

• If no updates are given, additional charges may apply due to unnecessary wait times past your scheduled arrival time.

 

5. Wait Time

• A 15-minute grace period after flight arrival is allowed; after that, wait time charges apply if we have not been notified.

• If no delay is communicated and a vehicle is dispatched, wait time charges will be applied.

 

6. Account Holders

• Account holders are subject to the same cancellation and no-show policies.

• Full reservation charge applies if cancellation occurs less than 24 hours before the scheduled pickup.

• Credit card and signature are required for all account holders.

 

7. No Show or Cancellation Upon Arrival

• If you are a no-show or cancel upon arrival without prior contact before dispatch, the full reservation amount, along with any additional charges (wait time, tolls, parking fees), will be billed.