Luxury Limousine & Black Car Service in Indianapolis

This policy applies to all private aviation, FBO, and plane-side pickup reservations.

Cancellation windows are calculated based on the scheduled pickup date and time.

 

Cancellation Window

• Cancellations made 48 hours or more prior to scheduled pickup will forfeit the deposit only.
• Cancellations made less than 48 hours prior to scheduled pickup will be charged the full reservation minimum.

Due to the nature of private aviation scheduling and vehicle positioning, vehicles are removed from availability and cannot typically be resold on short notice.

 

Flight Cancellations (Weather or Operational Disruption)

If a flight is officially canceled due to weather or operational circumstances:

• Client must notify our office immediately.
• A credit will be issued for the amount paid.
• Credits must be used within 90 days of the original reservation date.

Flight delays, schedule shifts, or reroutes do not qualify as cancellations.

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After Vehicle Dispatch

Once a vehicle has been dispatched toward the airport or FBO facility:

• The reservation becomes non-refundable.
• Full minimum charges will apply.

 

No-Show Policy

A no-show includes:

• Failure to arrive at the designated FBO pickup location
• Cancellation after dispatch
• Failure to provide updated flight or tail number information

No-shows will be charged the full reservation minimum plus any applicable wait time or operational fees.

 

Client Responsibility

Clients are responsible for:

• Providing accurate flight details and tail number information
• Notifying dispatch of any delays or aircraft changes

Failure to provide timely updates may result in additional charges.

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Elan Limousine Service reserves the right to modify policies at any time without notice.

Last Updated: February 2026