Elan Limousine Service   

Privacy Policy 

(Effective 2025; Applicable to All Clients, Passengers, and Affiliates) 

1. Introduction 

Elan Limousine Service (“Company,” “we,” “our,” or “us”) respects the privacy of our clients, passengers, and affiliates. This Privacy Policy outlines how we collect, use, store, and share personal information in connection with our limousine and black car services, including hourly, point-to-point, airport and private airport/FBO reservations. By engaging our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. 

2. Information We Collect 

We may collect personal information from clients, passengers, and affiliates, including: 

2.1 Client and Passenger Information: 

Full name, contact information (email, phone number, mailing address) 

Payment information (credit card, ACH, digital payments) 

Flight information for airport/FBO reservations 

Special requests (e.g., pets, car seats, accessibility needs) 

2.2 Affiliate Information: 

Business name, contact details, licensing, insurance information 

Bank account information for payments or settlements 

Operational preferences and service capabilities 

2.3 Technical Information: 

IP addresses, device identifiers, and browser types when using our website or online booking systems 

Cookies or digital tracking data to enhance website and reservation experience 

3. Use of Information 

We use collected information for purposes including but not limited to: 

Processing reservations, payments, and deposits 

Scheduling, dispatching, and providing transportation services 

Customer service communication and updates regarding reservations 

Complying with legal, regulatory, and insurance requirements 

Billing, accounting, and fraud prevention 

Marketing communications, promotions, and service updates (with opt-out options) 

Affiliate management, service coordination, and operational compliance 

4. Information Sharing and Disclosure 

We do not sell or rent personal information. We may share information with: 

Service Providers and Affiliates: To fulfill reservations and operational needs 

Regulatory or Legal Authorities: When required by law or legal process 

Payment Processors: For transaction authorization and billing 

Insurance Providers: For risk management and claims processing 

Business Partners: When assisting with services, promotions, or referrals 

Affiliates and third-party service providers are contractually bound to maintain confidentiality and comply with data protection standards. 

5. Data Retention 

We retain personal information only as long as necessary for the purposes outlined, including: 

Reservation history and financial records (minimum 7 years for accounting and regulatory compliance) 

Affiliate records for contract and operational purposes 

Marketing consent records until opt-out or account closure 

6. Data Security 

Elan Limousine Service implements industry-standard security measures to protect personal data, including: 

Encrypted payment processing 

Secure storage of sensitive information 

Restricted access to internal personnel on a need-to-know basis 

Regular audits of IT and operational systems 

Despite safeguards, no system can be guaranteed completely secure; clients and affiliates acknowledge residual risks. 

7. Client and Affiliate Rights 

Clients and affiliates have the right to: 

Access the personal information we hold about you 

Request correction or deletion of inaccurate or outdated information 

Withdraw consent for marketing communications at any time 

Object to processing of personal data where applicable under law 

Request a copy of our privacy practices or this policy 

Requests may be submitted via the contact information provided below. 

8. Cookies and Tracking 

Our website and online booking platforms may use cookies, analytics, or other tracking technologies to: 

Enhance the booking experience 

Monitor site performance and usage 

Provide marketing insights 

Clients may disable cookies in their browser; however, some functionalities may be affected. 

9. Compliance and Legal Obligations 

We comply with applicable state and federal privacy regulations, including: 

Indiana Data Privacy and Security Laws 

Federal Payment Card Industry (PCI) Data Security Standards 

CCPA and GDPR principles, as applicable to residents 

Record retention and reporting requirements under transportation, safety, and insurance regulations 

10. Changes to Privacy Policy 

We may update this Privacy Policy from time to time. The updated policy will be effective immediately upon posting to our website or distribution via email to clients and affiliates. Continued use of services after updates constitutes acceptance. 

11. Contact Information 

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact: 

Elan Limousine Service 
Email: admin@elanlimousines.com 
Phone: 317-918-1660 

12. Acknowledgment and Consent 

By using our services or providing your personal information to Elan Limousine Service, you acknowledge and consent to the collection, use, storage, and disclosure practices outlined in this Privacy Policy.