Luxury Limousine & Black Car Service in Indianapolis

These Terms apply to all commercial airport transportation to and from Indianapolis International Airport (IND) unless otherwise stated in a separate written agreement.

By booking airport transportation with Elan Limousine Service, the Client agrees to the following Terms.

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1. Reservation Confirmation & Payment Authorization

A valid credit card is required to secure all airport reservations.

By providing payment information, the Client authorizes Elan Limousine Service to process charges in accordance with this agreement.

All reservations must be paid in full prior to vehicle dispatch unless otherwise approved in writing for established account holders.

Drivers are not authorized to collect payment.

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2. Cancellation Policy

Cancellation timeframes are calculated based on the scheduled pickup date and time listed on the reservation confirmation.

• Cancellations made 24 hours or more prior to scheduled pickup will receive a full refund.

• Cancellations made less than 24 hours prior to scheduled pickup will be charged the full reservation amount.

Airport reservations are scheduled and staffed in advance. Vehicles removed from availability within 24 hours cannot typically be reassigned.

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3. Airline Cancellation – Weather or Operational Disruption

If a flight is officially canceled by the airline due to weather or operational circumstances:

• Client must notify the Company immediately.
• A credit will be issued for the amount paid.
• Credits must be used within 90 days of the original reservation date.

Flight delays, schedule changes, or missed connections do not qualify as cancellations.

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4. After Vehicle Dispatch

Once a vehicle has been dispatched toward the airport, residence, hotel, or designated pickup location:

• The reservation becomes non-refundable.
• Full charges will apply.

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5. Flight Tracking & Wait Time

Elan Limousine Service monitors inbound commercial flights when accurate flight information is provided.

Grace Periods:

• Domestic arrivals: 30 minutes from gate arrival
• International arrivals: 45 minutes from gate arrival

After the applicable grace period, wait time will be billed at the contracted hourly rate for the reserved vehicle class.

Failure to make contact within the grace period may result in no-show status and full billing.

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6. No-Show Policy

A no-show includes:

• Failure to appear at the designated pickup location
• Failure to communicate within the required cancellation window
• Providing incorrect flight or pickup information
• Cancellation after vehicle dispatch

No-shows will be charged the full reservation amount plus any applicable wait time, parking, tolls, or airport access fees.

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7. Mandatory Charges

The following charges apply to all airport reservations:

• 20% Gratuity (automatically added and distributed to the chauffeur)
• 10% Surface Transportation Charge (STC) covering dispatch, insurance, and operational costs
• Airport convenience or parking fees when applicable

Additional charges may include:

• Deadhead mileage (if applicable)
• Extra stops ($25 per stop unless prearranged)
• Excessive cleaning or biohazard fees
• Damage repair or downtime fees

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8. Client Responsibility & Conduct

The Client is financially responsible for any damage caused by themselves or members of their party.

Unsafe, unlawful, or inappropriate conduct may result in immediate termination of service without refund.

Cleaning or damage fees may range from $250 to $1,000 or more depending on severity.

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9. Smoking Policy

Smoking or vaping of any kind is strictly prohibited in all vehicles.

Violations may result in cleaning fees and/or termination of service.

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10. Maximum Occupancy

Vehicles must not exceed legal seating capacity.

Violations may result in immediate termination of service without refund.

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11. Seat Belt & Child Safety Policy

Passengers must comply with Indiana seat belt laws.

Clients are responsible for providing and properly securing child safety seats.

The Company does not provide or install car seats.

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12. Pet Policy

Small pets under 25 lbs must be properly contained.

Larger animals require advance notice.

Clients are responsible for any cleaning or damage caused by pets.

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13. Limitation of Liability

Company liability is limited to the amount paid for the reservation.

The Company is not liable for delays caused by weather, traffic, accidents, road closures, airline issues, or other events beyond reasonable control.

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14. Governing Law

These Terms shall be governed by the laws of the State of Indiana.

Any disputes shall be resolved in courts located in Marion County, Indiana.

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15. Electronic Authorization

Booking confirmation through website, email, or payment submission constitutes electronic acceptance of these Terms and is legally binding.

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Elan Limousine Service reserves the right to modify these Terms at any time without notice.

Last Updated: February 2026