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Indianapolis International Airport
Terms of Service

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Welcome to Elan Limousine Service

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Thank you for choosing Elan Limousine Service for your airport transportation needs. The following Airport Terms of Service apply to all reservations for airport transfer services to or from Indianapolis International Airport and affiliated airports unless otherwise stated.

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DISCLAIMER

The following terms are provided for general informational purposes only and do not constitute the full and binding agreement. Specific terms, conditions, and obligations may differ by service category or as stated in the executed contract between the parties.

By using Elan Limousine Service for airport transportation, you agree to the following Airport Terms of Service.

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1. DEFINITIONS

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Company: Elan Limousine Service.

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Client: The individual, group, or organization booking transportation services with Elan Limousine Service (“the Company”).

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Reservation: A confirmed booking for transportation services, including airport transfers, point-to-point, hourly service when applicable, special events, or affiliate service.

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Service Term: The contracted service period beginning at the agreed pickup time and ending at the agreed drop-off time.

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Deadhead Mileage: The contracted travel distance from Elan Limousine Service’s base to the pickup location and from the final drop-off back to base.

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Flat Rate: A fixed price covering a specific route or transfer between two points within an agreed pickup and drop-off time, offering limited flexibility compared to hourly reservations.

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Hourly Service: Transportation billed by the hour, generally requiring a minimum number of hours depending on vehicle class, offering flexibility for multiple stops or itinerary adjustments.

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Vehicle Class: Sedan, SUV, Stretch Limousine, Sprinter Van, Party Bus, Mini Coach, or Motor Coach. Minimums, rates, and passenger capacity vary by class.

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STC (Surface Transportation Charge): A 10% administrative and operational fee applied to the base fare to cover dispatching, insurance, regulatory compliance, licensing, and administrative costs.

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Gratuity: A 20% industry-standard service charge automatically added to all reservations and distributed to the chauffeur.

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Wait Time: Additional time billed when passengers are not ready for pickup beyond the standard grace period (15 minutes for airport and local transfers unless otherwise stated).

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Overtime: Time billed in excess of the reserved service term, charged at the applicable hourly rate for the specific vehicle class.

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No Show: When a client fails to appear at the designated pickup location within the allotted time or fails to make contact with the chauffeur or dispatch after the grace period.

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Affiliate: A third-party service provider contracted by Elan Limousine Service to fulfill reservations under the same terms and service standards.

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Passenger Behavior Policy: Standards requiring clients and their parties to conduct themselves lawfully, respectfully, and safely during service.

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Biohazard Fee: A fee assessed for cleaning or sanitizing required due to bodily fluids, excessive spills, or other hazardous materials that render the vehicle temporarily out of service.

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Force Majeure: Circumstances beyond the Company’s control including, but not limited to, weather, accidents, mechanical failures, or road closures.

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2. PAYMENT AUTHORIZATION & RESERVATION CONFIRMATION

By replying to a confirmation email or otherwise providing payment information, Client authorizes Elan Limousine Service to process the required deposit or full payment as agreed.

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If a payment link has been requested but not received, Client must notify the Company immediately. Payment links are time-sensitive and may be reissued upon request.

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Drivers do not carry cash and are not permitted to accept payments under any circumstances.

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3. DEPOSITS & PAYMENT REQUIREMENTS

  • A $50 minimum deposit is required to secure all airport reservations and is non-refundable.

  • Deposits are applied toward the total reservation balance.

  • Any amount paid above the $50 non-refundable minimum may be refundable only if cancelled within the applicable cancellation window.

  • Full payment is required prior to the date of service.

  • Reservations scheduled within 24 hours of service require full payment at the time of confirmation.

Failure to submit the required payment may result in cancellation of the reservation.

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4. ACCEPTED PAYMENT METHODS

Accepted Payment Methods:

  • Visa, MasterCard, Discover, American Express

  • ACH with approval 

  • Company Check with approval

  • Zelle, Venmo and Apple Pay

Not Accepted:

  • Personal checks

  • Debit cards

  • Unlisted payment methods

 

5. LIABILITY DISCLAIMER

Elan Limousine Service is not liable for delays caused by:

  • Mechanical breakdowns

  • Weather conditions

  • Unsafe road conditions

  • Accidents, road construction, or acts of nature

  • Unforeseen issues with lighting, audio, video, or electrical components

If a major issue arises during service, the Company will act promptly to minimize delays and ensure passenger safety.

No refunds will be issued for incidents beyond Company control or for completed reservations without mechanical delay or missed destination.

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6. CLIENT LIABILITY & RESPONSIBILITY

Client is financially responsible for any damage to the vehicle caused by Client or party during the service term.

Client is the sole authorized contact for the reservation. No other party may alter, cancel, or modify the reservation without written or email consent.

Client is responsible for the conduct and actions of all members of their party during service.

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7. CLEAN-UP & DAMAGE FEES

Cleaning and damage fees may range from $250 to $1,000 or more, depending on severity.

Biohazard incidents (including vomiting or bodily fluids inside or outside the vehicle) will incur additional cleaning and vehicle downtime fees.

Client is responsible for all related costs.

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8. SMOKING POLICY

Smoking or vaping of any kind is strictly prohibited in all vehicles.

Violation may result in immediate termination of service and assessment of additional cleaning fees without refund.

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9. MANDATORY CHARGES

  • Gratuity: 20% automatically added

  • STC: 10% of the base rate

  • Airport Convenience Fee based on vehicle class (Ground Transportation Parking for all airport pick-up service)

Additional charges may include:

  • Deadhead mileage

  • Extra stops: $25 per stop

  • Excessive cleaning or biohazard fees

 

10. ITEMS LEFT IN VEHICLE

Elan Limousine Service is not responsible for items left behind.

Unclaimed items are discarded within 24 hours of vehicle return. Please contact the office immediately if an item is believed to be left behind.

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11. MAXIMUM OCCUPANCY

Vehicles must not exceed legal seating capacity.

Violation is grounds for immediate termination of service without refund, as required by law and insurance regulations.

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12. RESERVATION & CANCELLATION POLICY

  • A $50 non-refundable minimum deposit applies to all airport reservations.

  • All cancellations must be submitted in writing to admin@elanlimousines.com.

Cancellations:

  • Airline or weather-related delays may qualify for a credit for account holders only. Credits cannot be issued to non-account holders.

  • Standard cancellations require at least 12 hours’ notice to avoid full charge.

  • Cancellations with less than 12 hours’ notice or no-shows will be charged in full.

If cancellation occurs after vehicle dispatch, full billing applies including wait time, tolls, and parking.

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13. FLIGHT TRACKING & CHAUFFEUR CONTACT

  • Domestic Flights: 30 minutes allowed from gate arrival

  • International Flights: 45 minutes allowed due to customs processing

Failure to make contact within these time limits may result in no-show status and full billing.

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14. SEAT BELT & CHILD SAFETY POLICY

Clients must comply with all Indiana seat belt laws.

Elan Limousine Service does not provide or install car seats and is not responsible for fines or injuries resulting from non-compliance.

Car Seat Storage: $15 for up to 5 days, plus $2 per additional day. Advance notice required.

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15. PET POLICY

Small pets (under 25 lbs.) are permitted in carriers.

Larger service or comfort animals require advance notice for SUV accommodations or affiliate referrals.

Clients must disclose pets to avoid driver allergy conflicts.

Clients are responsible for protecting vehicle interiors and any cleaning or damage fees.

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16. CONDUCT & SAFETY POLICY

Clients and their parties are expected to behave lawfully and respectfully.

Trespassing, littering, or unsafe behavior may result in immediate termination of service and full billing.

Elan Limousine Service reserves the right to deny or terminate service due to misconduct or unsafe conditions.

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All information in this policy is subject

 

to change with or without notice.

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© 2026 by Elan Limousine Service

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