Welcome to Elan Limousine Service

Indianapolis International Airport Terms of Service Agreement 

(Applicable to All Reservations for Airport Transfer Services) 

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Disclaimer: The following terms are provided for general informational purposes only and do not constitute the full and binding agreement. Specific terms, conditions, and obligations may differ by service category or as stated in the executed contract between the parties.

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1. Definitions 

Company: Elan Limousine Service.

Client – The individual, group, or organization booking transportation services with Elan Limousine Service (“the Company”). 

Reservation – A confirmed booking for transportation services, which may include airport transfers, hourly service, point-to-point, special events, or affiliate service. 

Service Term – The contracted service period beginning at the agreed pickup time and ending at the agreed drop-off time. 

Deadhead Mileage – The contracted travel distance from Elan Limousine Service’s base to the pickup location and from the final drop-off back to base. 

Flat Rate – A fixed price covering a specific route or transfer between two points within an agreed pickup and drop-off time, offering limited flexibility compared to hourly reservations. 

Hourly Service – Transportation billed by the hour, generally requiring a minimum number of hours depending on vehicle class, offering flexibility for multiple stops or itinerary adjustments. 

Vehicle Class – The category of vehicle reserved, including Sedan, SUV, Stretch Limousine, Sprinter Van, Party Bus, Mini Coach, or Motor Coach. Minimums, rates, and passenger capacity vary by class. 

STC (Surface Transportation Charge) – A 10% administrative and operational fee applied to the base fare to cover dispatching, insurance, regulatory compliance, licensing, and administrative costs. 

Gratuity – A 20% industry-standard service charge automatically added to all reservations and distributed to the chauffeur. 

Wait Time – Additional time billed when passengers are not ready for pickup beyond the standard grace period (15 minutes for airport and local transfers unless otherwise stated). 

Overtime – Time billed in excess of the reserved service term, charged at the applicable hourly rate for the specific vehicle class. 

No Show – When a Client fails to appear at the designated pickup location within the allotted time or fails to make contact with the chauffeur or dispatch after the grace period. 

Affiliate – A third-party service provider contracted by Elan Limousine Service to fulfill reservations under the same terms and service standards. 

Passenger Behavior Policy – Standards requiring clients and their parties to conduct themselves lawfully, respectfully, and safely during service. 

Biohazard Fee – A fee assessed for cleaning or sanitizing required due to bodily fluids, excessive spills, or other hazardous materials that render the vehicle temporarily out of service. 

Force Majeure – Circumstances beyond the Company’s control (including but not limited to weather, accidents, mechanical failures, or road closures) that may delay or prevent service performance. 

2. Payment Authorization and Reservation Confirmation 

By replying to this email or otherwise providing your payment information, you authorize Elan Limousine Service to process your deposit or full payment as agreed. 

If you have requested a payment link but have not received it, please notify us immediately. Payment links are time-sensitive and can be reissued upon request. 

All reservations must be paid in full prior to the date of service. 

Accepted payment methods: 

Major Credit Cards: Visa, MasterCard, Discover, American Express 

Digital Payments: Zelle, Apple Pay, Venmo (for cash-equivalent payments only) 

Not accepted: Personal checks, debit cards, or unlisted payment methods. 
Drivers do not carry cash and are not permitted to accept payments under any circumstances. 

3. Liability Disclaimer 

Elan Limousine Service is not liable for delays due to: 

Mechanical breakdowns 

Weather conditions 

Unsafe road conditions 

Accidents, road construction, or acts of nature 

Unforeseen issues with lighting, audio, video, or electrical components 

If a major issue arises during service, we will act swiftly to minimize delays and ensure passenger safety. 

 
No refunds will be issued for incidents beyond our control or for completed reservations without mechanical delay or missed destination. 

4. Client Liability and Responsibility 

The Client is financially responsible for any damage to the vehicle caused by you or your party during the contract period. 

You are the sole authorized contact for the reservation; no other party may alter, cancel, or modify it without your written or email consent. 

You are also responsible for the conduct and actions of all members of your group during service. 

5. Clean-Up and Damage Fees 

Cleaning and damage fees may range from $250.00 to $1,000.00 or more, depending on the extent of damage. 
Biohazard incidents (including vomiting or other bodily fluids inside or outside the vehicle) will incur additional cleaning and downtime fees. 
You will be held financially responsible for all related costs, including out-of-service time. 

6. Smoking Policy 

Smoking or vaping of any kind is strictly prohibited in all vehicles. 
Violation of this policy may result in immediate termination of service and assessment of additional cleaning fees without refund. 

7. Mandatory Charges 

Gratuity: 20% automatically added to all reservations. 

STC (Surface Transportation Charge): 10% of the base rate for administrative and operational costs. 

Additional Charges May Include: 

Deadhead Mileage: Travel from and to our office for airport service. 

Extra Stops: $25.00 per additional stop beyond the original reservation. 

Overtime / Wait Time: After a 15-minute grace period, billed at the applicable vehicle rate. (Applies to hourly and pick up and drop off service only not to airport service.) 

Excessive Clean-Up / Biohazard Fees: Applied if deep cleaning or downtime is required. 

8. Items Left in Vehicle 

Elan Limousine Service is not responsible for any personal items left in vehicles. 
Unclaimed items are discarded within 24 hours of vehicle return. Please contact our office immediately if you believe an item has been left behind. 

9. Maximum Occupancy 

Vehicles must not exceed their legal seating capacity. 
Violation of this policy is grounds for immediate termination of service without refund, as required by law and insurance regulations. 

10. Reservation and Cancellation Policy 

Non-Refundable Deposit: $50.00 required to secure any reservation. 
Full Payment: Must be made at least one day before scheduled service. 

Cancellations: 

Due to Airline Issues: Credit may be issued for rescheduled reservations caused by airline or weather delays. For Account Holders only. Credits can’t be issued to non-account holders. 

Standard Cancellations: Require at least 12 hours’ notice to avoid full charge. 

Less than 12 hours’ notice or No-Show: Full reservation amount will be charged. 

Account Holders: Same cancellation policy applies. 

No-Show / On-Site Cancellations: 
If the Client fails to appear or cancels after vehicle dispatch, the full amount of the reservation will be charged, including applicable wait time, tolls, and parking fees. 

11. Flight Tracking and Driver Contact 

Domestic Flights: 30 minutes are allowed from gate arrival to client contact. 

International Flights: 45 minutes are allowed due to customs processing. 

Failure to make contact within these time limits may result in “No Show” status and full billing. 

12. Seat Belt and Child Safety Policy 

Clients must comply with all Indiana seat belt laws. 
Elan Limousine Service does not provide or install car seats and is not responsible for fines or injuries resulting from non-compliance. 

Car Seat Storage: 
Available for $15.00 for up to 5 days, plus $2.00 per additional day. Advance notice is required. 

13. Pet Policy 

Small pets (under 25 lbs.) are welcome in carriers. 
For larger service or comfort animals, please notify us prior to booking for SUV accommodations or affiliate referrals. Also, we must know if you will be traveling with a pet to ensure we don’t assign a driver that may have a pet allergy. 
Clients are responsible for protecting vehicle interiors from shedding, drooling, or accidents. 

14. Conduct and Safety Policy 

Clients and their parties are expected to behave lawfully and respectfully. 
Trespassing, littering, or unsafe behavior may result in immediate termination of service and full billing. 

Elan Limousine Service reserves the right to deny or terminate service in the event of misconduct or unsafe conditions. 

Thank you for choosing Elan Limousine Service. 
We appreciate your trust and the opportunity to provide exceptional airport transportation.

Our goal is to deliver reliability, comfort, and professional service—every mile of the way. 

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All info in our policy is subject to change with or without notice. This policy has been updated on November 19th 2025