Airport Procedure
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We do provide for you and or your guests with our meet and greet service inside the Indianapolis International Airport terminal. Our chauffeur(s) will meet you at the bottom of the escalators in baggage claim. Look for your chauffeur(s) to have an Ipad with your name or company name displayed on it.
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We are not allowed to pick up at the arrivals curb side unless we have special permission from the Indianapolis Airport Authority. If you need assistance for curb side at arrivals we can call and make those arrangement for you. When arriving and you need assistance your sky-cab will assist from plane to baggage claim and to vehicle.
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We do track all inbound flights and keep up with any changes that may occur, but it is still your responsibility to notify us if there are any changes with your arriving flight you have scheduled. If you have scheduled a reservation and you miss your flight or you do not show up and we haven't been contacted prior to our vehicle being dispatched you will be billed as a "NO SHOW."
It is suggested for all departing flights that you plan to arrive 1.5 to 2 hours prior to boarding. When reserving with us we will ensure that your pick up time will adhere for you to arrive at the airport in plenty of time for your departure.
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Click on the video link below to see a walk through of Indianapolis International Airport from arrivals to ground transportation
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https://www.youtube.com/watch?v=Zyv_OIhH3E8
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Our Terms of Service for all Airports.
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Elan Limousine Service LLC: is NOT liable for any delays that may result in the event of a mechanical breakdown during this contracted reservation. We are NOT to be held liable for any unforeseen or uncontrollable issues such as any lighting, radio, tv or electrical or non-electrical that may occur during this contracted reservation. We are also NOT to be held liable for any prior damage or broken parts of any vehicles that require extreme repairs or that are either un-replaceable out of the normal wear and tear of any of our vehicles due to age or damage due by nature or natural causes. This also includes any vehicles that we have contracted from any affiliate or outside source to accommodate your transportation. We WILL NOT issue any refunds for any unforeseen issue or a mishap that is beyond our control. If we have completed this contracted reservation from start to finish With-out a mechanical breakdown that causes you to miss or be extremely late for your destination, then this contracted reservation has been fulfilled and NON-REFUNDABLE. If we do happen to have a major issue, we will do everything we can to rectify the problem quickly and safely to ensure that we can complete this contracted reservation without any major loss of time or to keep you from being delayed to your destination.
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Elan Limousine Service LLC: is NOT to be held responsible for delays or trip terminations due to weather or unsafe road conditions, road construction, accidents, or any other acts of nature or unforeseen mishaps that may or could occur during this contracted reservation.
Financial Liability: (You) the Client assume full financial liability for any damage to our vehicle that may be caused during this contract by (You) the Client or any member of Clients’ party. (You) the Client of this contracted reservation are the only one that we and your chauffeur will answer to. Unless otherwise stated no one in (You) the Clients’ party will be able to instruct the chauffeur to leave or make any changes to this contracted reservation unless approved by (You) the Client. (You) the Client are responsible for all actions during this contracted reservation.
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Fines and Fees: Fees from $250.00 up to $1,000.00 or more plus all court costs will be solely the responsibility of (You) the Client. We will bill accordingly if (You) the Client or anyone in Clients’ party vomits or has any gastrointestinal or urinary accidents or incidents. (You) the Client will be billed due to the Bio-Hazard clean-up, and the time vehicle would be out of commission to allow for such clean up and or repairs.
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SMOKING POLICY: Smoking of any kind will NOT be allowed at any time in any of our vehicles. This goes for vaping products as well.
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Credit Cards and Processing Fees: We will gladly accept Visa, Discover, Master Card and American Express. We will also accept Zelle, Apple Pay, and Venmo for cash payments. We will not accept a personal check. We will not use any other payment methods that are not listed in our terms. If you wish to pay by credit card we would prefer to send you a link to where you can enter and pay for your reservation discreetly via square processing. When giving your credit card to us over the phone or via a link you acknowledge your approval for us to process your credit card via the terms of this contract along with any additional fees that may be added or occurred. We do charge a 5% processing fee for all reservations.
Elan Limousine Service LLC: We WILL NOT be held responsible or liable for any articles or items left in any of our vehicles. We will discard them upon within 24 hours after the vehicle has returned to our office. If you believe you have left something, please contact us immediately to plan to retrieve your item(s).
Maximum Occupancy: Our vehicles may not be loaded beyond seating capacity. NO EXCEPTIONS! This is law and regulated by our insurance. This also goes for luggage. Keep in mind that if you have an excessive amount of luggage certain vehicles will need to be used to accommodate. If we show up and your luggage will not fit the class of vehicle on this contract, and we are not able to complete the contract you will still be liable for the cost of this contract and if we are able to secure an additional vehicle to accommodate you will be liable for the cost of securing the additional vehicle. Always best to make sure we can accommodate and not just assume.
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Deposits, Balance Due and Cancellations:
All airport reservations will require a $50.00 NON-REFUNDABLE deposit to secure the reservation. If you cancel due to the airline canceling your flight and you cancel with us less than 12 hours to your contracted reservation time, we will issue a credit to carry over to your rescheduled flight. If you do not reschedule and use the credit, then any deposit or full payment made towards this contracted reservation will not be refunded. No refund will be given if we have already dispatched your vehicle, and you cancel, or no show as stated below.
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**We do track all inbound flights. For all domestic flights we allow 30 minutes from time the plane arrives at the gate to contact your chauffeur and 45 minutes from the time the plane arrives at the gate for all international arrivals that may need to get through customs to contact their chauffeur. If you haven't made contact with your chauffeur, please contact our office if you haven't been able to contact or locate your chauffeur. If you haven't made contact with us and we haven't been able to locate or contact you with in the time frame of your plane being at the gate we will either bill additional wait time as per preset waiting time per class of vehicle or we will consider you a "No Show" and you will still be billed the entire bill of this contract plus any additional waiting fees.**
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If you are an account holder and cancel this reservation you will adhere to the same policy stated above. In addition to that, if you have a scheduled pick update and time as per this contract and you cancel less than 12 hours you will be subjected to the full amount due and will be invoiced and billed in accordance to 100% of the total due on this reservation. For all account holders we will need a credit card on file without exceptions. We will also need a signature on file as well.
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Deposits & Refunds: $500.00 or less will require 20% deposit based on the total reservation amount and on $501.00 or more will require 50% deposit based on the total reservation amount with the remaining balance to be paid in full 8 days prior to the reservation date or at minimum of 48 hours prior to the scheduled reservation date and adhere to cancellation policy above. Please allow up to 15 business days for any refunds to be refunded to your credit card or if by check up to 30 days for refund to be issued.
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No Show or Cancellation: If we show up and (You) the Client are a "No Show" or " A Cancel upon Arrival" reservation at the airport or any Pre-arranged pick up location and (You) the Client haven't contacted us prior to our vehicles being dispatched then (You) the Client will be billed the entire amount of the contracted reservation plus any additional wait time, tolls or parking fees.
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Seat Belts: Elan Limousine Service, LLC will respect and adhere to the current "Indiana Seat Belt Law". All Clients transported by Elan Limousine Service; LLC will be required to correctly use a seat belt if a seat belt is present. If a client has infants in car seats, it will be the Clients’ responsibility to ensure the car seat is securely fastened in the vehicle. If any Client fails to use the safety precautions addressed herein or does not secure or have infants in required and approved car seat. The Client or Clients party will not hold Elan Limousine Service, LLC nor any of the companies’ employees, chauffeurs, office staff, contractors and our owners responsible for any fines or injury caused by the Client and or Client’s failure to comply with the law. We Will NOT supply or be held liable for any child seats. We Will Store your child’s seat for you for a storage fee of $15.00 per seat for no more than 5 days. If you plan to stay longer and need us to store the seat past 5 days, we will add $2.00 per day to the storage bill. Please let us know if you wish for us to store your child seat so that we may add that fee to this reservation. If Elan Limousine Service LLC receives a fine for the Client or Clients’ lack of complying with the seat belt law, the cost of the fine will be billed to the (You) the Client.
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Pet Policy: We gladly welcome your pet as long as it is in a carrier and weighs less than 25lbs. If you have a service animal or an animal that is over 25lbs and not in a carrier we will need to be made aware so we can check our availability to accommodate. Additional fees may be added depending on size and type of animal. To ensure safety for you and your animal and our vehicle as well as our driver we would prefer all animals be in a carrier in order to be secured within the vehicle and easy for the driver to lift in and out of our vehicles.
Agree to the Terms of this Contract:
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By responding to this email (You) the Client agrees that you have read all sections of this contract. (You) the Client acknowledge that this is a legal binding contract between (You) the Client and Elan Limousine Service, LLC. We thank you for the opportunity to earn your business, and we look forward to providing you with our transportation services.