Airport Proceedure and Policy

Airport Procedure

Drivers will meet you at the bottom of the escalators in baggage claim.
Your driver will have an iPad displaying your name or company name.
Pickup at the arrivals curbside is not allowed unless special permission is granted by the Indianapolis Airport Authority.
For curbside assistance at departures, arrangements can be made upon request.
When arriving to IND, a sky-cab can be arranged through the airport or your airline. They will assist you from the plane to baggage claim and across to the vehicle at the ground transportation center.

Flight tracking is provided, and changes will be monitored. However, it’s your responsibility to notify the Elan Limousine Service of any changes to your flight.
No Show Policy If you miss your flight or fail to show up without prior notification, you will be billed as a "No Show."

Arrive 1.5 to 2 hours prior to boarding for all departing flights. Elan Limousine Service will ensure that your pick-up time allows for a safe and timely arrival to the airport.

Domestic Flights: We allow up to 30 minutes from the time your plane arrives at the gate to make contact with your driver.
International Flights: We allow up to 45 minutes from the time your plane arrives at the gate to account for customs processing and to make contact with your driver.

If you are unable contact or locate your driver, or you fail to meet your driver, or you have not contacted our dispatch office within the specified time
- You will be billed for additional waiting time based on the vehicle class.
- If our dispatch and or driver are not able to reach or locate you within the designated time, you will be considered a "No Show" and billed the full amount of the reservation, plus any waiting fees.

Click on the video link below to see a walk through of Indianapolis International Airport from arrivals to ground transportation